Screenshot of the certify.SBA.gov application landing page

certify.SBA.gov

The Small Business Administration's certify.SBA.gov is a digital platform that enables small business owners an easy way to apply for contracting-assistance and business development programs. Many of the SBAs programs use older software or paper for applications. This makes it difficult and time-consuming for both citizens and the SBA to process and maintain. This project aimed to modernize the end-to-end process with a focus on scalable infrastructure and human-centered design.

Challenges

Federal regulations behind these programs can be difficult to work with, and can implicitly dictate parts of the experience.

Contributions

  • Personas
  • User Research & Testing
  • Wireframes
  • Prototypes
  • UI Design
  • Accessibility/508 Compliance
  • Rails & Javascript Development